Welcome to The Municipality of West Grey

Government :: Departments :: Water & Sewer

Water & Sewer

Address:402813 Grey Rd 4 RR2 Durham ON N0G 1R0

Steve AyerhartUtilities Supervisor519-369-4343 ext.
Vance CzerwinskiDirector of Infrastructure and Public Works519-369-2200 ext. 227

Emergencies: 519-369-4343

Joyce Nuhn         Public Works Assistant       jnuhn@westgrey.com  519-369-2200 ext 224

The Municipality of West Grey has water & sewer systems in Durham and Neustadt. All other residents within the municipality are on private wells and septic systems. Water & sewer bills are due every 3 months; January, April, July & October. Bills are based on a minimum flat rate (depending on the size of the meter) plus volumetric charge based on water consumption.

View our Water & Sewer Rates.

Quality Management Policy

View our Quality Management Policy.


Winter Weather Waterworks Notice

A reminder to users of the Durham & Neustadt Water Systems: In the colder winter temperatures , it is extremely important to make sure that your water lines are protected from the cold.

  • Ensure that the area around the water meter is heated and protected from freezing. (Any damage to private water lines and/or meter is at the homeowner’s expense)
  • If you are not a permanent resident ensure home is kept above freezing and that someone is checking the heat regularly.
  • Leave any natural snow cover on or around the water lines under the ground, and near the outside wall where the lines run into the home, as this will insulate the ground from the cold.

If prevention of frozen lines is required, the resident will be notified in writing with a work order by the Municipality of West Grey. 

When excavating to install fences, repair driveways, plant trees etc., contact Ontario ON1CALL at 1-800-400-2255.

Water Hydrant Flushing

The flushing of hydrants in Durham & Neustadt occurs periodically from May through to September 30 on an annual basis. Please check the water colour prior to doing your laundry.  Some residents may experience low water pressure and discolouration.




36-2015 Amend Bylaw 25-2015 - Water & Sewer Rates

25-2015 Water & Sewer Rates By-law

Related Downloads

General Documents

Water & Sewer Rates

Related Links

  • Ontario One Call
    Before you dig, contact Ontario One Call at 1-800-400-2255 anytime, 7 days a week and 24 hours a day, at least 5 working days in advance. For your convenience, Enbridge Consumers Gas, Bell and other Utilities are members of Ontario One Call. When you telephone One Call, it will notify the participating members in your area on your behalf or they will advise you if there are any utilities you have to contact directly.