Water & Sewer

Phone:	519-369-2200
Email:	bglasier@westgrey.com
Address:	402813 Grey Rd 4 RR2 Durham ON N0G 1R0

Steve Ayerhart

Utilities Supervisor

519-369-3243 ext.

Emergencies: 519-369-4343

Joyce Nuhn Public Works Assistant jnuhn@westgrey.com 519-369-2200 ext 224

The Municipality of West Grey has water & sewer systems in Durham and Neustadt. All other residents within the municipality are on private wells and septic systems. Water & sewer bills are due every 3 months; January, April, July & October. Bills are based on a minimum flat rate (depending on the size of the meter) plus volumetric charge based on water consumption.

View our Water & Sewer Rates.

Winter Weather Waterworks Notice

A reminder to users of the Durham & Neustadt Water Systems: In the colder winter temperatures , it is extremely important to make sure that your water lines are protected from the cold.
Tips

Ensure that the area around the water meter is heated and protected from freezing. (Any damage to private water lines and/or meter is at the homeowner’s expense)
If you are not a permanent resident ensure home is kept above freezing and that someone is checking the heat regularly.
Leave any natural snow cover on or around the water lines under the ground, and near the outside wall where the lines run into the home, as this will insulate the ground from the cold.

If prevention of frozen lines is required, the resident will be notified in writing with a work order by the Municipality of West Grey.

When excavating to install fences, repair driveways, plant trees etc., contact Ontario ON1CALL at 1-800-400-2255.

Water Hydrant Flushing

The flushing of hydrants in Durham & Neustadt occurs periodically from May through to September 30 on an annual basis. Please check the water colour prior to doing your laundry. Some residents may experience low water pressure and discolouration.