Welcome to The Municipality of West Grey

Complying with the AODA Accessible Customer Service Standard

Complying with the AODA Accessible Customer Service Standard

It's about treating everyone with respect and dignity and it is as simple as asking: "How may I help you?"

The Municipality of West Grey is committed to working towards being compliant with all standards under the AODA (Accessibility for Ontarians with Disabilities Act, 2005) as they are introduced. As a public sector organization, compliance to the legislation became effective on January 1, 2010.

All Municipal documents are available in an accessible format upon request.

What the Municipality has done to comply:

  • Developed an "Accessible Customer Service Standards Under The Accessibility For Ontarians With Disabilities Act Legislation" Policy.
  • Trained Staff (full - and part-time), volunteers and elected officials
  • Ensured that contractors and any other people who interact with the public , in connection with the Municipality, are familiar with the Municipality's accessible customer service practices
  • Reviewed departmental operational practices
  • Provided ways in which the public can provide feedback to the Municipality


Employee/Contract Recruitment

Section 22 of the Integrated Accessibility Standards, Ontario Regulation 191/11, under the Accessibility for Ontarians with Disabilities Act (AODA), 2005, requires that “Every employer shall notify its employees and the public about the availability of accommodation for applicants with disabilities in its recruitment processes”.

The Municipality of West Grey will include the following statement in any Employee/Contract Recruitment” advertisement or notice in accordance with the foregoing Regulation:
We thank all applicants who apply for the position, but only those candidates selected for an interview will be contacted. In accordance with the Municipal Freedom of Information and Protection of Privacy Act, personal information is collected under the authority of the Municipal Act 2001 and will only be used for candidate selection. We are an equal opportunity employer in accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code; the Municipality of West Grey will provide accommodations throughout the recruitment, selection and/or assessment process to applicants with disabilities. If selected to participate in any recruitment, selection and/or assessment process, please inform the Municipality of any accommodations(s) that you may require in respect of any material or processes used to ensure your equal participation. 

Mandatory training included:

  • The purpose of the Act
  • How to interact with people with various disabilities
  • How to interact with people who use a service animal or support person
  • What to do if a person with a disability is having difficulty accessing service
  • Details on the Municipality’s accessibility policy, procedures and practices

What is the practice for assistive devices, service animals and support persons?

  • Individual may use assistive devices to access good and services provided by the Municipality
  • Service animal and dog guides are permitted in areas that are open to the public and are permitted to assist customers in accessing goods and services, unless prohibited by law.
  • Support persons are welcome to attend and participate in goods and services provided by the Municipality. Depending on the service area and the activity, an admission fee may be required.

Notification Regarding Disruption of Service

In the event of planned disruptions at any West Grey Municipal facility, service or system, a notice will be posted on this web site and at the affected facility’s location.

Providing Feedback

The Municipality of West Grey is striving to provide excellent accessible customer service and welcome public input. It helps to identify areas where changes need to be considered and ways in which we can improve the delivery of goods and services. The Municipality of West Grey offers a variety of ways for people to provide us with feedback. Please include your contact information, date and time, location, specific concern and any recommendations.

Telephone: 519-369-2200
Email: info@westgrey.com
Feedback Form: available on this web site or at the West Grey Municipal Office
The Municipality of West Grey
402813 Grey Road 4, RR2
Durham, Ontario
N0G 1R0


The Municipality of West Grey is committed to providing equal treatment to people with disabilities with respect to the use and benefit of Municipal services, programs, and goods.

Pursuant to section 6 of Ontario Regulation 429/07, Accessibility Standards for Customer Service (the “Regulation”), made under the Accessibility for Ontarians with Disabilities Act, 2005 (the “Act”), the Contractor is responsible to ensure that all of its employees, agents, volunteers, or others for whom it is responsible, who provide goods and services to the public on behalf of the Municipality, are adequately aware of the provision of accessible customer service in accordance with Ontario Regulation 429/07.

Related Downloads

AODA - Accessibilty